Refund policy

At Walltistic, customer satisfaction is our priority. All our products whether standard or customized are crafted carefully and with high attention to the details, additionally quality check is performed on every order before dispatch. Still, if you receive a damaged or defective item that might be due to in transit handling, but don’t worry we’re here to help.

Please review our policy below:

Returns:

• We accept returns only for damaged or defective items. To ensure eligibility, returns must be initiated within 7 days of receipt of the product.
• To start a return, please contact us at support@walltistic.com, providing your order number and photos of the damaged or defective item. We reserve the right to refuse returns if these requirements are not met.

Refunds:

• Once the returned item is received and inspected, a refund will be issued to the original payment method. Refund processing will occur within 5-7 business days. You will receive an email notification once the refund has been completed.
• Refunds for returns that meet the above criteria will only be issued for the cost of the product. Any shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchange:

• Exchanges are only permitted for damaged or defective items. Due to the custom nature of our metal posters, we are unable to process exchanges for items that are not defective or damaged.
• Customers requesting exchanges must follow the same procedure as returns by contacting us within the specified timeframe.

Non-Returnable Items:

• Due to the custom-made nature of our products, the items which are customized for a specific customer on his/her instructions, returns or exchanges are not accepted for items that are not damaged or defective.
• We encourage customers to carefully review their order before purchase to ensure satisfaction.

Condition for Return:

• Returned items must be in their original, unused condition. Items that have been used, damaged, or show signs of wear will not be eligible for return or refund.
• For items that are damaged or defective, we will inspect the returned product to determine the extent of damage and eligibility for a refund or replacement

Customer Responsibilities:

• Customers are responsible for ensuring that the item is returned in the condition outlined above. We will not accept returns for products that do not meet our requirements, including but not limited to products that have been used, altered, or damaged by the customer.
• International Returns: Customers are responsible for any shipping costs associated with returning international items, except in cases of defective or damaged products.

Customer Satisfaction Guarantee

We are committed to ensuring you have a positive experience with us. If you have any questions or concerns, feel free to reach out to us at support@walltistic.com, we’re here to assist you!